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FAQ
1.How will I know what flight or ship my goods are on?
2.What are my goods Insured / Extended Liability cover for?
3.Who can collect my goods at destination?
4.What charges are imposed at the destination?
5.How can I pay Excess Luggage?
6.Can I have some empty boxes?
7.Do you collect and if so do you charge for it?
8.Can you place the luggage on the same flight as me?
9.What happens if I have a problem?
10.What about my valuables and fragile stuff?
11.Can I store the goods with you before I the flight date?
12.Will you weigh my goods at my house?
13.Any packing tips?
14.Are there any hidden costs with yourselves?
          
1.How will I know what flight or ship my goods are on?
     
Once we have collected your goods at the point of the destination, we will book space on either a ship or plane, depending on the type of service you have been chosen. Upon confirmation of space allocation, we will advise you either e-mail or post all relevant details enabling you easy retrieval of your goods at destination.
2.What are my goods Insured / Extended Liability cover for?
     
Excess Luggage's liability is limited to US$ 100 for Total loss, theft or non delivery per consignment or 1 SDR per Kilo which ever is lesser. if you wish to take out additional Extended Liability cover, we can offer this to you at additional cost all Owner packed goods £15.00 GBP minimum or 5% of the value of goods ever is greater, maximum cover is £2000.00 per consignment or 1 SDR per Kilo. Insurance for all cover can be obtained from independent Brokers.
3.Who can collect my goods at destination?
     
Whoever you nominate can collect your goods - they must have some form of ID when they present themselves at the destination agent. In some cases, destination authorities demand that you yourself be present.
4.What charges are imposed at the destination?
     This varies from destination to destination but almost all will charge a small (£ 20 - £ 45) to cover import documentation changes. There may be also some other local tax and duties payable charges depending on what you are taking.
5.How can I pay Excess Luggage?
     We accept personal cheques (with guarantee card), Visa, Access / MasterCard and Diners credit cards. We also accept cash!
6.Can I have some empty boxes?
     

No problem - we do however take a refundable £ 5 deposit per box upon delivery. We refund 50% off the deposit if you should decide to go to ahead with the booking and are over 100 Kilos.

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7.Do you collect and if so do you charge for it?
     We do collect Monday to Friday business hours (10:30 A.M to 16:30 PM) with no charge on our Excess Luggage silver service provided it is within the Greater London M25 area.Weekend collection charges are; Saturday £35 and Sunday £50, within Greater London M25. All other areas are subject to an overnight collection fee. Saturday/Sunday surcharge as quoted upon request. We can also offer same day collection from outside of Greater London subject to a collection fee.

Finally, if you live in a block of flats were there are no lift facilities, we kindly ask you to bring your Excess Luggage / Boxes, Cartons to the ground floor once our driver has announced his arrival. Please note, keep your baggage to a maximum weight of 30 kilos per item due to Health and Safety regulations. For Luggage / Baggage over 5 items, a secondary man rate will apply. We request that if you live in a restricted parking area's to provide us with a parking permit. As all parking fines will be passed on to the Customer.
8.Can you place the luggage on the same flight as me?
     We use quite a variety of airlines so yes; we may be able to place your goods on the same flight. However, please note that the goods still have to go to the cargo areas first and be presented to CUSTOMS (if outside the EEC) before you can collect them. The goods do not arrive on the normal baggage carousels in the arrivals hall.
9.What happens if I have a problem?
     Any problems must be notified to us immediately by phone, fax or e-mail so that we can deal with it as quickly as possible. Problems are normally rare though provided there are no restricted items in your goods and that you have co-operated fully with the local Customs and Clearance procedures.
10.What about my valuables and fragile stuff?
     We recommend that all valuables and monies are carried on your person. Fragile stuff can be taken care of by our specialist packing service, which will ensure the goods are packed to survive the journey. Please inform us beforehand of any fragile items so that we can advise accordingly.
11.Can I store the goods with you before I the flight date?
     We can store your goods - we need a full signed and detailed packaging list before we are able to accept goods for storage. Charges vary due to sizes but please contact us for a quote.
12.Will you weigh my goods at my house?
     Yes - drivers carry high -quality portable scales and all relevant documentation. Please note that dimensions also have to be considered when it comes to exporting goods either by sea or air.
13.Any packing tips?
     Mix dense items such as books and magazines with lighter items such as clothes or bubble wrap - this will keep your costs down. Small breakables such as cassettes and small picture frames should be cushioned with clothes and surrounded by books. Seal cartons as tight as possible and cut down boxes to size - this will help them survive the journey better.Make a list as you go along - you won't have to re-open the boxes and then if you get confused!

Take your time - we only need 48 - 72 hours before flight times so you can pack quite near.
14.Are there any hidden costs with yourselves?
     No - what you get quoted is what you pay. No catches, no hassles. Call 08700 66 18 66
          
     
 
 
" Excess Luggage UK, We care about your Move! "  
 

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